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Title
Text copied to clipboard!Order Administrator
Description
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We are looking for a meticulous and organized Order Administrator to join our growing team. As an Order Administrator, you will play a key role in ensuring that our customer orders are processed efficiently, accurately, and on time. You will act as a link between sales, warehouse, logistics, and customer service, requiring strong communication skills and a structured approach to work.
In this role, you will be responsible for receiving, registering, and following up on customer orders in our ERP system. You will ensure that all information is accurate and that deliveries are made according to agreement. You will also handle any changes to orders, communicate with customers regarding inquiries or issues, and collaborate with other departments to resolve any obstacles in the order flow.
To succeed in the role of Order Administrator, you should have previous experience in administrative work, preferably in order processing or customer service. You should be familiar with working in ERP systems and have good computer skills. It is important that you are detail-oriented, service-minded, and capable of handling multiple tasks simultaneously without losing focus on accuracy.
We offer a stimulating work environment with opportunities for development and responsibility. You will work in a committed team where collaboration and customer focus are central. If you are a structured person who thrives in a fast-paced environment and wants to contribute to an efficient order process, then this is the right position for you.
Responsibilities
Text copied to clipboard!- Register and manage customer orders in the ERP system
- Follow up on deliveries and ensure timelines are met
- Communicate with customers regarding order status and changes
- Collaborate with warehouse, logistics, and sales departments
- Handle complaints and return cases
- Ensure accurate invoicing and documentation
- Update customer information and order history
- Contribute to internal process improvements
- Participate in internal meetings and report status
- Support customer service when needed
Requirements
Text copied to clipboard!- High school education, preferably with an administrative focus
- At least 1–2 years of experience in similar tasks
- Good knowledge of Swedish and English, both spoken and written
- Experience with ERP systems (e.g., SAP, Visma, Monitor)
- Strong computer skills, especially in Excel and other Office programs
- Structured and detail-oriented with good organizational skills
- Service-minded and solution-oriented
- Ability to work independently and in a team
- Stress-resistant and flexible
- Experience in logistics or manufacturing industry is a plus
Potential interview questions
Text copied to clipboard!- Have you previously worked with order administration?
- Which ERP systems have you used?
- How do you handle stressful situations?
- How do you ensure information is entered correctly?
- Do you have experience with customer contact via phone and email?
- How do you prioritize when multiple tasks need to be completed?
- What motivates you in an administrative role?
- Do you have experience working in a team?
- How do you handle customer complaints?
- Are you comfortable working in a fast-paced environment?
